how to cancel regus membership

Dont believe them they are massive frauds. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. [Resolved] Regus Review: Termination of membership agreement Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. We have a team of specialists available 24/7 to help you find the best solution for your business. %%EOF Besides, the facilities provided by you are also impeccable. Mailforwarding, Hi Martin, How regus allowed to get away with their hidden automatic renewal. If you need further help, pleasespeak with our team member who is already in touch with you. Your satisfaction is very important. Regus received the letter and allowed me to cancel my agreement with them! Best regards, How easy is it to get a hold of customer service at regus? Company Name: Carrie Jaffe or Accurate Assessments of San Diego On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. A member of my team has already contacted you and discussed the situation. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. How did you work around that? The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Hi Andrew, Im sorry you felt the need to escalate this. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Moreover, forthwith please remove my name from all the associated records too. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. 11-20 people: Full refund in case of cancellation 10 days or more in advance. You can reach out to them by raising a query via the online account (help section). To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". I was using virtual office space. Anyone can write a Trustpilot review. Melaleuca: The Wellness Company Guide to the DragonPass lounge membership program - Point hacks **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Best, 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream I cannot wait to advise every person that I can against engaging with this organization. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. A member of our team will get back to you as soon as we have the details. Not sure if I can change the currency in the app. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Global Customer Service at Regus. Blue membership is free and includes only the discounts. I had an error with their billing department which was 100% their fault. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Kind regards, Get help. Pricing and eligibility depends on the lounge operator. They charged us for three months after we cancelled in August. The center itself have no problem and sales are nice before you join. Find out how we combat fake reviews. I had a membership for over a year. See real-time availability and secure your desk or office on the day or on the move. *T&Cs apply. Here are 8 tips for writing great reviews. It's a yellow button near the top of the page. Go to. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. * All prices shown are valid at the time of inquiry, based on 24-month contracts. I sincerely apologise if you have experienced billing errors. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. It is just because of the nature of my job. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Hi Andrew, at least on my Regus account I am not required to have card details entered. This answer was rated: . Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. I look forward to receiving more information from you. Lorraine Brule If your home club is open, your best source of billing or membership information is to contact them directly . Nice offices and friendly people. We can assure you that our teams are always happy to help. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. We use dedicated people and clever technology to safeguard our platform. Thank you again for taking the time to provide feedback. Yes. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I have stopped all payments since then due to loss of job and relocation for school. Our customers satisfaction is our priority. If you don't request the refund, they keep it. This is also very unfair as we are paying for an office that we are not using because of the heating. Can't believe these thieves are still in business/. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. Michelle Spire Your days must be used within the month they are allocated. The opportunity. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. The global pandemic has hit lots of businesses in different ways. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. It should have been very easy to secure me as an advocate for the company. The answer is: it depends who you ask. Hard revenue focused. Only pay for the services you need and access workspaces when required. Michelle Spire All agreements end on the last day of a calendar month. Hi Shannon, And why wouldn't he, he is sub-contracted to sell office space. She basically copied and pasted the same response she has given to other customers about the terms and agreement. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. If you need further support, please feel free to contact our team member who is in touch with you. You can start your agreement on any day of the month. {Address} Case reference number: C-6953809-Z0V3 Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. How to stop regus from harassing me? Try ipostal1. You can change your membership when its time to renew - just let us know. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. The complaint has been investigated and resolved to the customer's satisfaction. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I have been transferred to a new location. Avoid at all costs. 2023 Trustpilot, Inc. All rights reserved. I understand and appreciate that youre disappointed, and would really like to help. So, I would like to request you to cancel my membership with you kindly. I have no complaints regarding your club and the facilities. Today I haven't visited a Regus office in over two years yet the bills keep coming. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. 1. I understand that youre disappointed, and Id like to help. Regus Luton have a very devious way to prevent full deposit return. Get A Quote. Assistant Global Customer Service at Regus. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Trustpilot is assessing this review in accordance with our flagging process. So I assumed the purchase transaction failed and chose a different vendor. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Receptionist only can communicate by email, even for the most important things for your business. Your email address will not be published. They sited the non renewal clause but I have no copy of the contract in my account. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Global Customer Service at Regus. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report This cost me: We apologize for any inconvenience caused. Thanks again for your comments which help us improve. 0 However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. For clarity, you were also charged a retainer top up. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Please fill in your details and a member of our team will contact you shortly. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. myRegus asks for Credit Card as well as DragonPass in Payment Details. Cookies Policy If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Kind regards, Have anyone walk away from regus hidden automatic renewal. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. You have a business to run and our objective is to partner with you to help you grow even further. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Regus offers flexible, high-quality and relatively inexpensive office space. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Does anyone know how to get the GBP payment back? IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. This company responds to reviews on average within 3 days. She at least implied that Hannah`s use of the printer was a nuisance. The reps refuse to escalate blatant misconduct on their part to their management. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. DO NOT give them your payment info, DO NOT sign with them. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Access our extensive global network of business lounges, coworking areas, or office spaces. Manage all of your workspace and business needs. Your email address will not be published. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! I wish you all the best for all your future endeavors. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Office & Coworking Memberships | Regus Note- they are similar to Spirit Airlines. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. We pay those as well. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Regus Online Account No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I would like to request you to cancel my membership with you kindly. Regus membership gives you access to workspace in thousands of locations around the world. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. 2. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Find another option. Coffee/Tea - $35 per month Unrivalled workspace. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Dont know how many days youll need? They will respond to your inquiry as soon as possible. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Sandra Melody That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe.

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