regus retainer refund

If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com They charge an excessive retainer fee. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I got an email from trustpilot. This review was chosen algorithmically as the most valued customer feedback. I cannot stress enough the lack of professionalism and poor service. I would recommend that anyone considering using this company to think again! Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot The complaint has been investigated and resolved to the customers satisfaction. I cannot stress enough the lack of professionalism and poor service. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Ts and Cs apply. They charge your card for amounts more than stipulated on invoices! BBB Business Profiles generally cover a three-year reporting period. Available for as little as a day, or as long as you need. Remember me Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Regus helps businesses find and create the right workplace for their people. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We appreciate your business. I am so frustrated. BBB reports on known marketplace practices. same goes with debt collector from malaysia that emailed me abt 3 months ago. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Avoid at all costs. One time I was waiting on the phone for almost three hours. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Company CEO: Linda Worthington Get Regus can be contacted at (262) 832-3700. Regus flagged this review for containing harmful or illegal content.Read more. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hi Hannah, Im sorry if you felt the need to escalate this. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. It's an automated process. I still didn't get my retainer back. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I am a small business and cannot afford any of this. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. We did not put a "2000 dollars bill in front of you". We found a responsible person where we inform her about the problem. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. September 14 Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Talk to an expert. They said usually they will refund the retainer one month after the lease is over. Do not delete my post, I will copy and paste it to spread again and again. The company left an official comment to this complaint. Originally, total costs 20k THB, but end up with 50k THB. Hard revenue focused. 5. ive been trying to get my money back ever since. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Receptionist only can communicate by email, even for the most important things for your business. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This is really bad customer service. Dont lie to customers. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I have been renting an office space at Regus in Kings Hill for over 12m now. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Don't be fooled by that. Give your team a place to focus, thrive, and grow, while we take care of all the details. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. 2023 Trustpilot A/S. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Be part of a vibrant coworking community with dedicated desk or hot desking options. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. The company left an official comment on this complaint. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Regus are not transparent with their pricing. Please email me at Lorraine.brule@regus.com with your company name and details. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Best, Lorraine Brule Global Customer Service at Regus. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. When could I get my retainer back? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Contact the organizer to request a refund. Regus Management Network Reviews, Complaints, Customer Service We use dedicated people and clever technology to safeguard our platform. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Lease period: April and May 2018 We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. We ask all our customers to add an automated payment method to their account. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay *Ts&Cs apply; participating locations only. It is clean and smart and well organised. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. As you can see from your statement of account, available online (e.g. Thank you, Lorraine Brule Global Customer Service at Regus. Such companies should not exist. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We may have received incorrect data. I sent an email to Briana and asked how my process going on? If you need further help, pleasespeak with our team member who is already in touch with you. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. This company bills you for services you do not use. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. The complaint has been investigated and resolved to the customers satisfaction. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Read Customer Service Reviews of www.regus.co.uk - Trustpilot Setting up an automated payment is straight forward and can be done through the online portal. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Helpful (1) Alice C. on 9/22/20 If it has been longer than 30 days, please get in touch so we can investigate further. This complaint was posted by a verified customer. Unacceptable billing practices. I look forward to receiving more information from you. I still did not hear anything back yet. This review was chosen algorithmically as the most valued customer feedback. Its an automated process. I would recommend that anyone considering using this company to think again! In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Serviced Office Space at 9160 Forum Corporate Parkway | Regus BBB Business Profiles are subject to change at any time. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. At the end of your contract, they will automatically renew you without a signature and without consent. Were clear about this from day one. It is IMPOSSIBLE to get them to stop charging. One business week has passed since I post it here. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. According to its policy, the retainer took 30 days to get back to the tenant. A member of our team will get back to you as soon as we have the details. Get Regus reviews, rating, hours, phone number, directions and more. This will ensure the agreement ends at the current final date and will not renew further. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. August 31 The complaint has been investigated and resolved to the customer's satisfaction. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Regus are not transparent with their pricing. We have office space and more to suit all budgets, in every city of the world. Regus is a complete and total scam company. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Absolutely unacceptable behavior. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Turned up at 450 Bath Road, Heathrow. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Not only that, it's hard to get hold of their accounting department. I called Regus account desk and Dom S. got my call. Here are 8 tips for writing great reviews. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We appreciate your business. Manage all of your workspace and business needs. Contact: +65 [protected] On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. My Regus ID: ********. We have a team of specialists available 24/7 to help you find the best solution for your business. October 6 She replied to me by email that my case had been started. The additional increase in your monthly fee is due to the annual indexation. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Best regards,Michelle Spire. Signed up for a membership because I needed a private office for a few days. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Regus | Serviced Office Space, Coworking & Virtual Offices Once they sell you something that will be the end of you being treated as a valued customer. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. That exception is made on the understanding that an additional service retainer is payable. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Sent numerous emails to account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus Online Account It won't go in any direction! Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. For clarity, you were also charged a retainer top up. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I would love the opportunity to help further but havent been able to identify your account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I would like to help you further in this matter but haven't been able to identify your account. Best regards,Michelle Spire. This is a multi-location business. Originally, total costs 20k THB, but end up with 50k THB. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot We find it very unfair that for this reason you post a very visible, insulting and untrue review. Share your photos and videos with others to prove the truth of your words. As expected, I didn't get any reply yet from Regus. It goes against our guidelines to offer incentives for reviews. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. We also ensure all reviews are published without moderation. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. 4. Sandra promised me to escalate my procedure below, however, when could I get it safely? I will be taking legal action if this is not returned within 28 days (31/03/2023). Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. If you have a helpdesk contact, we would expect a 24hours reply. Log in to access all our services and products Email. 3. Its an automated process. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Please note: Change Management is 1-day training program (Friday). Regus Reviews - 265 Reviews of Regus.com | Sitejabber Suggested companies are based on peoples browsing tendencies. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Your satisfaction is very important. Regus is a scam. Share your photos and videos with others to prove the truth of your words. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. He hung up my phone rather than transferring my call to them. They would not remove the items that I didn't want. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82.

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