service cloud specialist superbadge challenge 2

I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Book Now. January 07, 2019. donut! Right now he' taking a nap.so I'm off to edit some reports! Back to the superbadge. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Are you using a Dev org or a playground generate from Trailhead? but i don't know what is next step? For example, Basic vs Premier support. Hi All,Im struggling to complete challege 6. Thank you SO MUCH. 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And it's a little trickybut you can find out if you google it:). I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. This superbadge in specific helps building reusable granular components. This error stumped me for a while as well. But I have created this Data Category, so I'm not sure what the issue is. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. stuck in challenge 6 please help. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. What should I do? http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. []Safari Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. This is my journey- a normal kid by day- a Trailhead explorer by night. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Ensure this task is automatically created when case type is electrical and reason is performance and status is working. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Ensure you select the correct Chart format." The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you need more help, leave a comment! Why the change of heart? Good to hear!!! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? My bet is that you missed one checkbox in the setup. Sounds like you need, The instructions mention that agents should be able to decline requests. Ensure you create 'Billing Topics' for Knowledge." You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Ensure you group report results correctly. Does it work? These are instructions on the types of rules you need to make. Could you share some details of what you have? (The badge is all click, no code.) Enter the billing service credentials in the custom setting. If you are short on time, start around the 20 minute mark. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I am right now @ step 6. hope to finish the superbadge now soon.!!! "This is a standard app. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Are you sure it is about that? I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Hello Trailhead Baby! Use Lightning Knowledge to create a knowledge base for better customer service. Case organizers think about the language. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at I was convinced I was missing something and racked my brains over it. Service Cloud Specialist Superbadge - Qiita I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. It is very attractive and impressive. I'd do a quick google search on Salesforce Macros- It's a point and click process. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Service Cloud Specialist Superbadge Challenge 2 Question. Expert Tips on Getting Your Billing Superbadge - ITequality 1 is checked that should not be checked. And I've included milestone tracker in the page layout. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. The solution? Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I have the same problem, I have the same problem, could you solve it? When I made mistakes, I simply reverted to the last saved version. hey,yes it was, i figured out after you replied. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I got the stages added - its the 'and assign' that's hanging me up. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Why the change of heart? Remember you can only have one assignment rule per object and the instructions specify two routes. Did it help? Does anybody have a moment to help? Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. This thing is just hosed and I'm only on #2. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Its awesome once its all working. You cannot customize its label or logo". If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Its upsurd. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Modified 2 years, 1 month ago. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Save & Activate.That helped me clear that error. How can you update it as status field is inactive dring recording procedre? I have created data categories and Subcategories and have activated.But have issue with the above error. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Ensure Agents have access to Knowledge when viewing a Case." Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. @MM - thanks for your time. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Any help would be greatly appreciated. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. All reactions. I learned so much doing it. I'm working on the Service Cloud super badge and the error below is driving me nuts! Take a break, grab a snack, and watch this video. Or "on demand email to case". Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I usually visit your website and I always learn something new from here. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Do your routing configurations tie to the correct queues? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Ensure Agents have access to Knowledge when viewing a Case". Leave a comment for the Trailhead Baby! Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Modified 2 years, 1 month ago. Something that helped was saving the report frequently. Open a Case in the service console.2. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. This comment has been removed by the author. You, my amazing reader, get more than tips for a Salesforce Superbadge. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Even clicked edit and save for the profile after changing console settings. Did i use the wrong template? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure you create the Cloudy Weather Resolution automated action. Leave a comment for the Trailhead Baby! Billing Topics (Billing_Topics) with Payments and Reimbursements. Tonight's challenge involves the creation of two processes. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. read more, Youre going to think Im totally pathetic for writing about this!!! The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. privacy statement. Ensure you create the Cloudy Weather Resolution automated action. What am I missing? Look at the page layout and enable knowledge. Could you suggest how to troubleshoot it ? Coild you please help me out? What item is on your lightning Case page layout to show Entitlements? I also got this error. Nice and informative blog! I dont see any check box under layout properties of Knowledge. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Thanks a lot. Could you share a bit more details on what you have done for this step? !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Any hlp? When it works it plays a sound to tell you that a case has been assigned to you. Does somebody have a thought? Think of this like a Sales Process. where you have opportunity stages associated with the process. Rated Accounts by State The record count for state and account rating are automatically added. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Already on GitHub? Processes. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Sorry . Making dinner for Mom! Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Do share more like this. I'd bet that the solution is to "clone" not rename. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Your help is needed! Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. No. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. My brother has started to play with me! Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Ive always thought this was pretty cool. Don't be worried if you are updating several page layouts plus the console app. error, has anyone found any way around this? Trailhead Baby, THANK YOU SO MUCH!. I'm not sure I would have figured that out if I didn't stumble across this forum. I kept that particular module open one on screen while I walked through this step. I used a new trailhead playground created exclusively for the service cloud badge. One of my favorite new things this week was taking a shower with my whole block collection. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. This is my current version name. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. But not able to finish this challenge . @Joy.. Can you please share the solution ?r. I hope that you feel inspired. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. How frustrating! I am glad that you figured it out. Found my mistake (apart from taking it too literally). Gosh how frustrating! I like your blog.Devops Online Training in HyderabadLearn Devops Online. Ensure you group report results correctly. " A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. @adityavarma chekuri try to name the support process only "Cloud Technical Team". A support process is similar - different stages apply to each process. Tags Hyatt Place New Taipei City Xinzhuang. The free lemonade offer worked! Tried it all, from custom : support profile to standard user, even admin. can you please suggest something? Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling (Hint- The name of the component is not "entitlements"). Has any code been used with your org? I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I am the Trailhead Baby! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Skip Main Navigation. Thank you! If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Is knowledge set up correctly on the page layout? If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I had figured that out in order to build the macro. *must be completed in lightning experience*1. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Hi I am stuck in challenge 6. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Service Cloud Specialist Superbadge - 4,5,6,7. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! The macro works without the email button being visible. Appreciate any help. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Did you create a new console? Help with Superbadge Service Cloud Specialist step 4 Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I'll take a look as soon as Trailhead is back up! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. When I made mistakes, I simply reverted to the last saved version. LWC Specialist Superbadge : Guide to Challenges - gigminds I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. You also get personal insight into the life of a Trailhead Baby! Is knowledge.* On the lightning page layout? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I add wrong queue to Presence Statuses but I still have the same issue. No. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. This is so annoying. Yes you do. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. If the action is missing from the page layout, it will not show up as an option in the feed. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! 3 new items on utility bar. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Select edit page4. Thank you for your time and response. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I am not sure whether its correct or not. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile.

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