croydon council complaints about neighbours

For all customer service enquiries go to @ContactCroydon. Croydon Council apologises to couple over patio planning mistake Whether its unconsciously, there is potentially this culture thats seeped in of we dont need to rush this and thats a really dangerous conclusion to come to. The only requirement is that the correct Certificate is completed by the applicant (which may not have been done here), but this is pretty minor. Loud music | Croydon Council Complain to environmental health about private rented housing It has provided no explanation or audit trail for what happened in the seven months between Ms Zs agent maintaining she had provided the correct certificate and the council issuing its decision. For a start, theres nothing to be found anywhere on the councils clunky website that reports any part of this latest clusterfuck by the planning department. It said Mr X could return to court and seek an order permitting him to remove the stanchions and recover the costs of this if Ms Z failed to comply. Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. Class E buildings etc incidental to the enjoyment of a dwellinghouse COMPLAINT 202011660. It goes on and on. Accountability stopped in public service with William Whitelaw and the Michael Fagan incident. CR0 1EA. Attribution. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. You have accepted additional cookies. Were not stopping. We also use cookies set by other sites to help us deliver content from their services. The problem is we will never get rid of the shit people in the council, because no other borough will recruit from such base material. Location. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. Noisy neighbours may be protected by new law to stop council snooping On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. By 3pm, he reported that the house was pretty much demolished. I Love Croydon Reviews | Read Customer Service Reviews of croydon.gov.uk Washington architectural metalwork start-up hails successful - MSN Noise nuisance and neighbours | nidirect Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. Planning enforcement - Local Government and Social Care Ombudsman If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. So, I find the lack of scrutiny of Ms Zs submission of Certificate A is a fault.. It had been OConnell, a decade earlier, who had produced Newsnights devastatingly critical report into the equally squalid conditions endured by families living in temporary accommodation in Croydon. I remember thinking that I couldnt live in this for a day, never mind for months and months and months.. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. Enter your email address to subscribe to this blog and receive notifications of new posts by email. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman You can complain if you are unhappy about how a council service has been delivered or if the council have failed to deliver a service. How to make a complaint. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. If you're making a complaint about council housing, find out more about the Housing Ombudsman Complaint Handling Code. Read more: Feeble planners allow builders to get away with (tree) murder. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. But at least shes no longer claiming to be a chartered landscape architect so thats nice. A planning investigation has been opened after Croydon Council made a 'series of mistakes'.. By the early hours, rioting Talk to your neighbour. Once this form has been completed, the information will be forwarded to the relevant team for action. Ploughing through the law: demolition of 89 Hyde Road went ahead, despite a complaint suggesting the council process had been unlawful, Schedule 1 of the undertaking reads (my italics for emphasis): Sustainable Transport Contribution means the sum of 13,500 to be utilised towards (which could include but not limited to and council exercising absolute discretion) sustainable transport, highway management measures and the delivery of sustainable transport initiatives in Sanderstead.. Our approach. If you call is not answered using 020 8921 8166 please try 020 8921 8921. The Ombudsman says that there were two key points that the council ought to have considered. The court granted this in January 2020, the Ombudsmans report states. The council can also apply to the magistrate's court for a warrant to enter premises and seize equipment that is causing a nuisance. The complaint process. It would not have taken much to point out to Ms Z or her agent the structure under construction was already on land outside the property boundary.. I note that at no point in the application did Ms Z present a plan showing the footprint of the garage in relation to the property boundaries or surrounding land. Croydon Council pays landlord 2,000 a month for bungalow that has been A fair amount of chalk (from those lorry wheels) is also being deposited on the roads so much for any wheelwash facilities ! He explained that the CCTV was initially installed for his protection and the neighbours' complaints about this was malicious and had no merit. Ombudsman finds Croydon council did not carry out assessments, provide 'Mr D' with a support plan or offer him a personal budget. Report Illegal Parking / mySociety Nice move Robert! This latest Ombudsmans decision against Cheesbroughs department would appear to contradict that contention. It will add to the already overloaded drainage and sewer systems and should be refused.. Problems with the neighbours - when and how to complain | The Law The leadership is helpful, creative and always supportive. If you live in a House in Multiple Occupation (HMO) please contact your landlord or managing agent. Just another episode in the regular shambles at Fisher's Folly Another day, another ruling from the Local Government Ombudsman against Croydon Council. From your message it appears that there was some dispute over whether notice was served on you. only to leave after less than six months without any obvious sign of actually achieving anything. The independent Reports into Croydon council to include the ARK Report are very clear. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. The tenant attended court on November 29, but However, this work must be done at reasonable times and should not cause nuisance to neighbours. It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. What a shit show the planning department is. Its time there was a full investigation into the relationships between developers, members of the Council and Councillors. Who says slapstick is dead? Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. COMPLAINT 202004576. This was a blatant breach of Condition 15 of the planning permission, which was meant to prevent any work on the trees during the bird-nesting season. It took the council another two months to reply six months after the original complaint had been lodged. That design is hideous and mirrors a template of square blocks going up all over the place with no regards to aesthetics and the surrounding area. The planning committee approved the application. He says that the smell and the cold he encountered in that Croydon council flat have stuck with him as well as knowing that repairs teams had been round and she had called the council over and over again. Just another episode in the regular shambles at Fishers Folly. London. Yet when it comes to using HRA money to improve the living conditions of existing council tenants, officials at Fishers Folly seem remarkably reluctant. London. Read more: Croydon shamed over dangerous squalor in council flats Often this solves the problem. Contact details of agencies and organisations which can help with anti-social behaviour. But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. Deliberate delays by council officials in the processing of a formal complaint from a couple in their 90s has helped allow the unlawful demolition of a family home in Sanderstead and the start of development of a block of flats, in breach of planning permission. As well as sending your report to the council, we put it online, so everyone can see where the recurring litter hotspots are in your neighbourhood. The old/new normal , About time councils were made accountable for their mistakes too many times have lawyers with get out of jail free card. https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/. Media. The report was finally released at lunchtime today, with council leader Hamida Ali emailing it first to members of the Croydon Labour Party. Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Stop what you're doing and check out these cats that looks like vampires If Ive read this right. Three days after the council approved planning permission, Mr X got back in touch with it saying Ms Z had recommenced building the garage and was committing a further trespass on his land. If the dispute involves a statutory nuisance (something like loud music or barking dogs), you can make a complaint to your local council. Ombudsman (LGSCO) in relation to Croydon Council. We use some essential cookies to make this website work. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. It will take only 2 minutes to fill in. A neighbour said the situation is "upsetting and frustrating" as so many people are in need of a home. I got quite a waft from the other side of the road as it hit the ground. A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. Walls tend to stay put. Emergency services, including an air ambulance, rushed to the scene at around 12.46am following reports of a disturbance, but the teen was pronounced dead around 45 minutes later.. A neighbour, who knew Camron since he A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. The council failed to reply to any of them. You have rejected additional cookies. Its as if the Regina Road scandal never happened, said the source. They remain so. The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. And theres a culture of not actually listening to what theyre saying. The agent replied saying Ms Z had completed the correct Certificate A and would not be building outside the boundary of her land., Unimpressed: Croydon Council planners handling of the neighbours boundary dispute saw the Ombudsman being sharply critical. made staffing cuts because of budgetary constraints. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. The report discussed the perceived planning merits of the application and found no reason to refuse it.. Which, for most reasonable people, might have been a starting point for a radical improvement in the councils care and attention to its tenants. If your neighbour is a tenant, you could contact their landlord. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. Report street litter to your local council / mySociety It's all public. According to the councils own complaints policy, we should have had a response to this complaint within 20 working days. Despite the surge of opposition to the replacement of a house, the application was passed by Croydon Councils planning committee on Thursday night (January 27).. . croydon council complaints about neighbours - archerswalk.com The decision notice on the 89 Hyde Road block of flats was signed off by the councils head of development management, Nicola Townsend. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. After being exposed, Croydon Council apologised and in May, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis, saying there was a poor operating culture with a lack of care and respect for tenants. I asked Will anything be done to enforce what has been approved here, or is the developer to be given free rein? Most councils have yet to confirm plans, with about a third indicating they may propose a 3% increase. Examples of nuisances may include noisy animals, loud air-conditioners and interference . But they will see the light of day and the ombudsman will direct responses. If it ever re-opens, perhaps buying a ticket to an event there would entitle the ticketholder to go and throw things at the prisoners in the dungeon ?! If you're a member of the public who has concerns that a child or young person is being harmed or needs support, you should contact our Single Point of Contact (SPOC) team. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. Cheesbrough tried to jump ship, failed, and now she wants to stay at Croydon, and carry on mismanaging planning. The Inner West Comprehensive Development Control Plan (DCP) 2016 for Ashbury, Ashfield, Croydon, Croydon Park, Haberfield, Hurlstone Park and Summer Hill came into effect on on 10 January 2017.. If your issue is not listed above, use our formal complaints form. It was dated February 22 2021, three months after the committee meeting. They say this is necessary as the existing court orders do not allow them to remove the further building work undertaken by Ms Z after she received planning permission.. 8 Mint Walk Croydon Council. He is supported in his complaint by Mr Y. Labour councillors in several wards have lodged formal complaints on behalf of their residents for months on end, as the homes security is being placed at risk, and break-ins at the blocks have become more frequent, vandalism and drug-dealing has been an issue. Of all the things most taxpayers would want is for people who are council tenants to have homes that are safe to live in. This was submitted to the Council and verified by the Planning Team without my knowledge. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. But even as the Newlands were being forced to cope with all the nonsense and nuisance next door, they were faced by the prospect of yet another block of flats right across the road from them, at 89 Hyde Road. I am so glad I dont work for Croydon Planning Department. Croydon Council. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Barnet Homes housing complaints. But with this report, it is impossible not to imagine the impartial, objective observer drafting it raising their eyebrows while muttering aloud, They did what??!!. Nine months on and council tenants are still being ignored You can also make a complaint by: telephone: 020 8359 2000. writing to: Barnet Council, 2 Bristol Avenue, Colindale, London, NW9 4EW. Contact the right team at the council. Stalling: the Newlands letter to Heather Cheesbrough, after the council somehow managed to ignore their formal complaint for three months. Class A gates, fences, walls etc The listing numbers complaints to the Local Government Ombudsman: Birmingham received 257 last year, with our neighbours to the north, Southwark (198) and Lambeth (186) taking the runners-up spots. ), There has long been a lack of clarity as to whether a planning authority has to to get involved in a dispute about land ownership or can leave it to differing owners to sort out. This was complicated by the Land Registry being set up in 1862 on the basis that registered plans would be definitive. Croydon CR0 1EA Antisocial behaviour | Croydon Council Making a noise complaint If the noise continues and we can see from your diary that it is unreasonable and therefore could constitute a noise nuisance we will serve an informal notice on the alleged offender. Bonfires generate around 30,000 nuisance complaints to local authorities each year. Support and help is available for victims, survivors and their families of domestic, violence and sexual violence. CROYDON IN CRISIS: If 2020 was Croydon Councils year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. If it is longer the Council may ask customers to explain why they could not complain sooner. There are a large amount of formal complaints about their planning practice that are on file but delayed internally once responded to they then go onto the ombudsman you can see why Croydon Planning Department is choosing to stall these internally. Hope Thrift Bellgrade, The closure, which lasts until March 2017, follows a nine-month investigation into complaints of ASB and nuisance. Councillor Ali will go down in history as leader of Croydon Council for less than two years, her political career forever stained with the scandal of the council homes on Regina Road the worst homes in Britain, as they were described on national television. The scale of corporate dysfunction at Croydon council prior to its collapse into bankruptcy two years ago was serious enough to warrant police investigation into potential misconduct in public . It would be unlawful for the council to remake its decision by merely reissuing the decision notice with the tailpiece omitted. Planning enforcement. Complaining about your neighbour - Citizens Advice Croydon Shire Council PO Box 17 Croydon QLD 4871 (07) 4748 7100 (07) . On the allegation of racism in the handling of Leroy's complaint, Croydon Council did not provide a response. Our approach. It seems like this website loves to stick the boot in on the Croydon Planning Department. Find out what to do if you are having problems with loud music and parties, alarms, dogs barking and construction noise. How can a child go to school and do well educationally when their home is riddled with damp and is wet and leaking?, Hard lives: the flats in Regina Road have provided badly inadequate homes. Drainage is really important here; it is becoming increasing concerning that the foul water sewers in Riddlesdown are carrying more water than they are designed for and as a result areas downhill from here are suffering frequent episodes of flooding, often foul water and sewage. We are committed to making our website accessible to all visitors. When the law is broken there must be legal redress against the vandals (developers) and where the council fails to take action against those responsible for such failure. Having revoked the decision and before issuing any new decision notice, it would now be expedient for the council to fully reconsider its original decision, before a perfectly good family home is demolished, before more unwelcome and undue stress is caused to neighbours and before more abortive costs are incurred by the applicant. United Kingdom, NEW Help improve this site by Enter your email address to subscribe to this blog and receive notifications of new posts by email. The condition of the neighbours trees and vegetation. Utter incompetence and no one ever held to account. In approving application 20/00108/FUL, they did so based on a council officials report, the committee agreed that thereafter the director of planning and strategic transport has delegated authority to issue the planning permission and impose conditions and informatives. Nextdoor Their reports are deliberately written in a dry, officialese. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. Based in Croydon and edited by Steven Downes. By law, they had 20 days to respond. Abandoned vehicles. Noise | Croydon Council When the council finally got round to replying to the Council Tax-payer, it claimed that the court orders gained by Mr X and Mr Y were immaterial to its consideration of the planning application. On Monday (21 December), the councils antisocial behaviour enforcement team shut 70 Alford Green in New Addington just hours after Croydon magistrates agreed a formal closure order. Croydon - Latest News, Headlines and Entertainment from the BBC If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: If you are a Housing Association tenant, please report the issues to your Housing Association. Consequently, Mr X returned to court seeking an order for their removal. croydon council complaints about neighbours Quantum Homes, their work on Pollards Hill South . At just after 4pm on July 7, I received an email from a corporate resolution officer at Croydon Council telling me that in order to progress the complaint investigation, the planning team needed to be sent signed authorisation that the Newlands had asked me to act on their behalf in the complaint. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. If talking hasn't resolved the issue, you can make a complaint to your local council or the police. Ministers have sent in a taskforce to oversee Croydon council after an audit report revealed the Labour-run authority is on the verge of bankruptcy following a . Some of her neighbours had been lodging similar complaints to the councils housing department and Axis for four years. Mr X has previously gone to court and won orders declaring Ms Z has built on his land and entitling him to remove structures built there. But Regulation 122 of the Community Infrastructure Levy Regulations 2010 requires that these planning obligations must be necessary to make the development acceptable in planning terms and directly related to the development. They own land built on by Ms Z. Ms Z appealed the court judgement, and lost. This section has information about making a complaint about neighbourhood noise. Croydon Council has the power to deal with noise nuisance that is considered to be a statutory nuisance. Your Croydon's Tweets. Would you please confirm that you have re-joined the Institute, or in the alternative, when you intend to finally remove any reference to your membership of the Institute from your Linkedin profile and elsewhere. Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. Officers up to chief executive level seem determined to continue with their couldnt-care-less attitude, while Mr Snodin has apparently decided that this is a good time to leave the Councils employ. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. A Croydon Council spokesperson said: "'Our successful Trees for Streets scheme helps the council go above and beyond the hundreds of trees we already plant each year.

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