trugym customer service

I know several members have request a standing calf raising machine. a nice open plan gym. This gym is great! Very clean with a good atmosphere and equiptment maintained to high levels. Management is awful only good thing about trugym . Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. we were never told about it and there are no signs of cctv anywhere to warn us. It would also be good to have some hit classes in the morning at 6. the recent cctv cameras introduction is also not only bothering me but most of us who cover. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I am very disappointed that you have emailed me as a new member. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. It does seem that there are other members who have also not been refunded. One good search would have warned me but I was dazzled by the google and facebook reviews. Join the 268 people who've already contributed. For example, you can easily set up automatic payments, so you're never late. I signed up to the gym and have been going daily as i am very consistant with my training. Once my payment went through I got an email saying that they are closed. Join the 268 people who've already contributed. Joke of a place. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Date of experience: 10 November 2022. It goes against our guidelines to offer incentives for reviews. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. | Read 21-40 Reviews out of 266 I go to the gym because its an only female gym, however its extremly dirty. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Joined for a month at the Keighley branch in August 2013. townhomes for rent in pg county. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you like swimming, prepare to be hugely disappointed! He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No on-duty lifeguard (is this actually legal!!!). Management ineffective and ambivalent. Bring back Les Mills Body Combat please! We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Save your money, go elsewhere. Voice your opinion today and hear what 263 customers have already said. The most important rule in providing excellent customer service is to be friendly. Don't trust the staff at face value. | Read 61-80 Reviews out of 255 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! They definitely must have known about the closure. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. How many stars would you give TruGym? !Poor service. I find the booking system for classes difficult to work out which is why I havent booked any yet. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Your experience matters. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Complaining to TruGym is difficult. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Join the 270 people who've already contributed. Seems like nothing is ever cleaned. Trugym is just at the level that suits me. Your experience matters. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. why would you not notify any body ? Would definitely give more stars if I could! Maybe they could squeeze in another floor mat area near the gym balls. It has been three weeks and no one has been in touch. They are still charging me 6 months later and now have sent me a bill for over 50!!! | Read 101-120 Reviews out of 258 We use dedicated people and clever technology to safeguard our platform. Join the 242 people who've already contributed. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. So unprofessional. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Good equipment. Good day, I have just renewed my contract after 15 months. If you want a real Les Mills class, or any customer service, go to another gym! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 We also ensure all reviews are published without moderation. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Gym is always clean and range of machines is good. However I have a major issue with the classes that are run as well as the management of the club. My branch shut down down and I never received a membership refund. Staff on the phone where rude and abrupt and not helpful at all. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Stockton On Tees - AVOID!! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Companies can ask for reviews via automatic invitations. DISGUSTING!! I prefer to go in before work so at 6am and then use the sauna and steam room. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. 0 star! On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. as a regular memeber of this gym i feel it as it is my responsibility. It was a great gym to start off my journey on becoming the best version of my self. Your cars are not safe! BUILD A PERFECT RESUME. Suggested companies are based on peoples browsing tendencies. Verification can help ensure real people write reviews about real companies. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Good luck TruGym you are going to need it! We use cookies to ensure that we give you the best experience on our website. How many stars would you give TruGym? This company doesnt care about its members, its purely about money for these people. Staff are mostly friendly and it's well worth a visit. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The pool is excellent. I joined truGym last week in Maidstone. The response by the manager was delayed and unprofessional. And parking right outside that's free!! Verification can help ensure real people write reviews about real companies. 0 star! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Very shocking, and it looks like I'm one of many many cases. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. You buy cheap equipment and take months to repair broken ones. Im going to have To cancel direct debit. beyond me , they have sullied their name. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Absolutely flabbergasted of the audacity and attitude she had with me. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. False advertising! managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. They are now pursuing me for 234 claiming I never cancelled. Ive requested an email back and a call and have been told a customer representative will be in touch. It goes against our guidelines to offer incentives for reviews. A positive and social environment to train and meet people. Absolutely shocking customer service. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. This hasn't happened and all attempts to contact them regarding this is being ignored. Bring back Les Mills Body Combat please! Understandably very angry!! The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. truGym | Low-Cost Contract & Non-Contract Gym Memberships Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. | Read 21-40 Reviews out of 264 The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Save your money, go elsewhere. How many stars would you give TruGym? I choose at this time to cancel our memberships and truGym continued to take money from my account. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. It said I should hear back within 48 hours. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Here are 8 tips for writing great reviews. Lots of equipment to use and is open to everyone. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. As far as I'm aware non of the members have received refunds on their memberships either. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Correction: non-existent customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 The gym itself is great value for money and I don't actually have a problem with the gym or the staff. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Find out how we combat fake reviews. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The Stockton site seems to be run on a shoestring. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Any attempt to contact head office is ignored. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. !Poor service. This resulted in TruGym blocking me me on twitter. We use dedicated people and clever technology to safeguard our platform. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Contact your local truGym via our online contact form. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Join the 261 people who've already contributed. Verification can help ensure real people write reviews about real companies. I paid for a year membership and at that point had several months left. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Join the 271 people who've already contributed. Plus side, plenty of cardio equipment.

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