footasylum returns faulty
Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Newsletter subscription. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Totally shocking service in regards to a faulty item that they . The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Treated myself to some new trainers and jogging bottoms in the sale! Subscribe in print, digital, or a great-value bundle. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Round and round in circles. You have 28 days to return your items and you'll need your original receipt or delivery note. Please provide a valid proof of purchase. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Email never arrived so ended up going to a store on crutches to get a refund. Still over 300 down! International Returns Most Popular Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Happy from start to finish! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. How is Footasylum returns process? - reviews.io Footasylum has collected 369 reviews with an average score of 1.86. . 1. A pop-up box will appear revealing the code. Perfect from start to finish. Leave this blank if you'd like to publish your review anonymously. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Replies to negative reviews in < 24 hours. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Thank you so much. 2023 Trustpilot A/S. Why have i been rejected for my return as the item was faulty? We hope to see you again very soon. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 44.99. What Is Nike's Returns Policy? | Nike Help Shocking service avoid disappointment. Hey Getta,Thanks for leaving us a great review. If this was my store, they would all be sacked. Wow! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Sign up to the newsletter to get style updates, exclusive info on sale events and more. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Very disappointing.Would never order from them again! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Footasylum. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Order placed Sunday afternoon and delivered Monday afternoon. You will be contacted by email to verify your review. Keep up the good work Terry!Thanks so much.Tanya. Return an item in All in all, satisfied with my purchase and dealings with this shop. For full terms and conditions see here. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Ordered almost 400 worth of clothes for my son on the 12th of December! - Lisa Lynch, posted 1 year ago 4. AVOID THIS COMPANY!!!! Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. very helpful as Liverpool didnt answer the phone. Email and text communication was prompt and efficient. Next time it will be JD SPORTS for my next purchase. And would recommend to all my friends amd family. Absolutely fuming with this company. I messaged a few guys initially who were very slow to respond and inresponsive. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. If this was my store, they would all be sacked. Delivery to Australia was super cheap and very very fast! Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Thanks. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Ordered coats for 2 of my sons in the sale. If you'd like to return your order, you can within 14 days of receipt. 2023 Trustpilot, Inc. All rights reserved. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. They have sent them back to me and are refusing a refund. 299.99. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Thanks. Useless. They have sent them back to me and are refusing a refund. That is great news about the fast delivery.We hope to see you again very soon. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. footasylum returns faulty Shocking company - bought two items trainers and sliders order value 100.28 never received. Search for local Shoe Shops near you and submit reviews. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. You have disabled javascript in your browser, please enable. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Claim your profile to access Trustpilots free business tools and connect with customers. If you don't like it, leave. Get 60% off instantly: Footasylum discount codes } Finder CA The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Also it was delivered to Republic of Ireland avoiding customs charges. 10/10 will not be using footasylum again. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! In real life, they are dull, boring and have no character at all. 3. Great to hear that the parcel arrived so quickly. Rolling eyes, rude attitude. Ordered some trainers at 10.30pm amd paid for next day delivery. Been trying via live chat, what's app and calling HQ. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Tommy Jeans. Beth is Home Editor for T3, looking after style, living and wellness. We hope to see you again very soon. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Yes. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. We also ensure all reviews are published without moderation. Price was unbelievable for what I got! Here are 8 tips for writing great reviews. Discount. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We spoke to Footasylum's senior leaders . Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. High performance sneakers, trending streetwear and exclusive product weve got you. That is great news about the fast delivery.We hope to see you again very soon. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Check out what 59,340 people have written so far, and share your own experience. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! They sent me trainers in a damaged box. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. To break them up politely to ask for helpit was like I had sowrn at them. Easy! Was told that neither was possible because I didnt return them in the original shoe box! 363 questions people are asking about footasylum Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Great sale and super quick on delivery. Reply from Footasylum Jul 14, 2021 Hey! Rolling eyes, rude attitude. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. If valid, the page will refresh and your total will be updated accordingly. Free return by our courier service. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Easy! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. very helpful as Liverpool didnt answer the phone. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Gain access to Footasylum UNLCKD through your main Footasylum account. Then I started a new chat and got Sophie who was absolutely lovely. Simply follow our returns portal link below. Companies can ask for reviews via automatic invitations. Date of experience: 18 December 2022 It goes against our guidelines to offer incentives for reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Only response was we would receive a call within 8 hours - that was two days ago! Change of mind returns accepted. Ordered almost 400 worth of clothes for my son on the 12th of December! They also offer a WhatsApp device but it doesnt work. Popular Christmas FAQ Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Verification can help ensure real people write reviews about real companies. Refunds are made to the original payment method, and products must be in their original boxes and packaging. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I can't even point the blame at one member of staff because they were all terrible. If you don't like it, leave. They also offer a WhatsApp device but it doesnt work. They were dispatched quickly and delivered within a few days to Northern Ireland. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. . Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Received 2 small refunds for I don't know what! These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Unable to get in touch with anyone from customer service to resolve issue. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Before returning items you must notify Footasylum by telephone, letter, or email. This time, however, when I ordered, their courier choice was Yodel. Thank you so much. Make sure your order is unused and in original packaging and labels. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Get Discount. Here are 8 tips for writing great reviews. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Will not use again. - KM, posted 1 year ago In just a few steps, we'll have it sorted. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We also ensure all reviews are published without moderation. Christmas Delivery & Returns - Footasylum Great sale and super quick on delivery. No greeting, no please, no thank you. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Quality, style and value superb. Verification can help ensure real people write reviews about real companies. 3 ratings with the average rating of 4 out of 5 stars. It goes against our guidelines to offer incentives for reviews. Got them cheaper than any other website. Accurate And Undamaged Orders. They all fit perfectly. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. This will need to be done within 20-30 minutes of ordering. Perfect from start to finish. Hey MattThanks for taking the time to leave us a review. I was taught to value customers, no matter what job I was in. I would definitely recommend and will be a returning customer. Please refresh the page and try again. Very disappointing.Would never order from them again! Happy from start to finish! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. One star as there is no 0 stars. Find out how we combat fake reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. The lady at the till was no better. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order!
