how to accept wex cards
If you would like to interview Phillip for your story or podcast, please reach out here. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Incompetent fucks. They will not help you at all, I had no account number as I had no account. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Karma wins in the End No cares when I called to tell them a $75 late fee on a $card fee was atrocious. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Wex and Voyager cards can be used at any participating gas station. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. EFS/WEx decided to debit our account and send us a check. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. reply and I will get the message. Here Are The Processors Who Don't Hide Fees. As with most things in business, if you make it easier for customers, youll see more sales. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. This type of billing is unethical at the very least. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. an account in a name who is not associated with our company. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. WEX fleet cards are used by more than 11 million vehicles worldwide. This review will focus on Wex's payment acceptance products for merchants. And how has this not already generated a class action lawsuit? Since thats the lowest rate of the purchasing card categories, thats the goal. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. (See Look up card.). The agreement with Pep Boys continues to increase the services . 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. It was my banker that advised me to contact them first. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. A few months later an obnoxious debt collection company starts hounding us. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. See Which Processors Offer No Monthly Fees And No Contracts. Learn more about our monetization policies here. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Get clarity before you switch. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. The company has received 107 complaints in the past three years. Do I need to contact my bank? For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. They didnt migrate that amount over to the new. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Also, cant use funds from previous year for 3 months after the new year. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. It is accepted only at ExxonMobil gas stations. I am being told that all is done by email and there is nobody I can talk to over the phone. and wont correct it. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Required fields are marked *. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. I send that in and thats not good enough. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Referral Partnership FAQ Related Article: Introduction to Credit Card Processing Rates and Fees. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. I mean what do they think we are frauding by going to the dr or getting medication? Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Click Save, then confirm the information. The card may also be used on billing statements received from providers of the same types of service. Any card assigned to this policy will be impacted by the change. HOLD lets you deactivate a card temporarily. They were completely unreasonable to deal with. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. What if additional documentation is required? Furthermore, there are specific store-branded card networks offered by particular brands. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! There are per card, per month fees, as well a paper billing fees (applied as a default). CardPaymentOptions.com, Inc. All Rights Reserved. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Instead, youll be charged a percentage and may be assessed additional costs by your processor. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Then Class action suit! If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Our convenient service card is accepted at over 95% of fuel stations in the U.S. We're WEX. On the Credit screen, select the contract for which youd like to view the credit balance. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Bonsai Point of Sale Fleet gas cards are a better way to manage fuel expenses for business vehicles. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Fleet cards also allow businesses to control how drivers spend on fuel. Other Fees Additional card:$8 per card. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? No way to set up an auto pay. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Fraudulent? Most horrible experience with fuel cards. Where does it work? There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Just give me my money! Get the latest Health Trends & Insights news in your inbox. Track fuel expenses automatically. CANNOT STRESS THIS ENOUGH!! Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Referral Partner Permissions. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Can you imagine what they are charging retailers to be able to take the card? As part of a very successful multinational company with annual profit in the extremes of 88+M, The people behind the payments. Click Finish. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Data collection offers businesses comprehensive analytics and usage statistics. Your email address will not be published. A new account was opened for our company that we were unaware of because WEX changed their system. However, not all fleet card types are alike. For example, a Texaco fleet card can be used at Texaco locations. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Apply Now! I know its confusing .. eye roll .. WEX has frozen my account. Hi Ana, Please please please read reviews and stay away of this company. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). All this has to be illegal. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Charged to my bank account, we do not own a card. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Choose Cash Advance from the drop-down menu. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . The card can be used to purchase any type of fuel, including gasoline and diesel. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. However, you can get an idea of the interchange rates you can expect to pay. How fleet fuel cards work. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. I just got my second invoice from WEX. Wex is currently charging is 83%apr. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? We had NEVER HEARD OF THEM. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Dont use them, spread the word not to use them, I will be posting on every review site. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Exxon Mobil should be aware of this. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. The card can be used at any gas station that accepts the card. More information on those can be found here. Add a reference number and note, if desired. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. They want my medical records to prove the medical necessity. Some processors have no monthly, no annual fees, no contract, and cheap rates. An approved line of credit offered by Love's Travel Stops to approved customers. They didnt send or email a notice that amounts were due. They are nightmare if there is a problem. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Check the statement(s) you want to make payments for. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Still, businesses must have specific equipment set up for companies to accept them. Don't Fall Into An Expensive Trap. INACTIVE makes the card unavailable to use. Murphy USA participates in several programs that offer you discounts on fuel. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Hard to get a hold of. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. I became a Wex customer in November 2021. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. This does not compare favorably to our list of best credit card processors. When you take fleet cards, the funding time depends on the type of card and the processor. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. WEX appreciates the BBB bringing this to our attention. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. They lost a very long term customer over this. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Would like to join in class action suit. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. This address will receive confirmation of payment. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash The search results appear on the bottom of the screen. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Their final email to me was, yes it sucks but sorry. Get the latest Health Trends & Insights news in your inbox. All Rights Reserved. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. WEX, Inc. The Prompts Information section appears. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. They are doing this to many other businesses I found out. Corporate Office document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Again, there was NO explanation or warning. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Find out more about WEX WEX FUEL CARDS Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Do NOT use this company if you can avoid it. If you have a business that requires traveling, this card is for you. They do not give time to make payments. WEX Fleet Universal has opened To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Wex and Voyager cards can be used at any participating gas station. If you need more information, you can input your business info here and contact us for assistance. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Where does it work? Simply fill in th e credit card area on the bill providing your WEX Health debit card number. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). After getting a charge of over $681 on a $3000 bill we called. I really would love to accept the Voyager card here at our business. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. But within the category of purchasing cards are several different possible rates. Get started. They are a credit card company never has an HSA ever asked me for receipts before ever. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. We also encourage merchants to check out our list of the providers of the best merchant accounts. Below is a detail of the most common types of fleet cards. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Fleet cards differ from commercial credit cards in a few ways. 3 reasons we see people flipping to a fuel card: Apply Now Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Still, businesses must have specific equipment set up for companies to accept them. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners.
